We require all returned goods (defective, damaged or otherwise) to be sent back to us in the original condition they were received in, with all accessories, manuals and the original packaging. Colmac retains the right to refuse a refund or charge an appropriate fee for items that are returned without original packaging and/or without accessories and manuals.
• To return your product, you should mail your product to:
Colmac Commercial Equipment Ltd, Ballywilliamroe, Bagenalstown, Co. Carlow
• All items must be in their original packaging (where applicable) and unused. We are unable to accept the return of a product / products which are not in its original, undamaged packaging.
• If the item is not faulty you will be responsible for paying for your own shipping costs for returning your item.
• If you are shipping us back an item worth over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
• If you have not received store credit within 7 days of sending us your items, please contact [email protected].