Terms & Conditions
Most of our items are held in stock which allows us to dispatch these items to you quickly. We only use tried & trusted couriers to ship all orders. We also have items which we drop ship from our suppliers directly. These Items can take up to 7 working days to arrive from the date of the order. Bank holidays are not considered as working days. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We offer free shipping on orders of over €200*.
*If you have an order with multiple items that takes you over the €200 threshold, and you wish to cancel an item / items, resulting in the total order value dropping below €200, you must then pay for standard shipping.
We require all returned goods (defective, damaged or otherwise) to be sent back to us in the original condition they were received in, with all accessories, manuals and the original packaging. Colmac retains the right to refuse a refund or charge an appropriate fee for items that are returned without original packaging and/or without accessories and manuals.
• To return your product, you should mail your product to:
Colmac Commercial Equipment Ltd, Ballywilliamroe, Bagenalstown, Co. Carlow
• All items must be in their original packaging (where applicable) and unused. We are unable to accept the return of a product / products which are not in its original, undamaged packaging.
• If the item is not faulty you will be responsible for paying for your own shipping costs for returning your item.
• If you are shipping us back an item worth over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
• If you have not received store credit within 7 days of sending us your items, please contact [email protected].
Repairs and Parts
Sometimes you may be able to repair your item on site, depending on the manufacturer’s policies.
If your item can be repaired on site we may send out replacement parts under the terms of the warranty. When requesting spare parts, you must provide photographic evidence of the faulty part / damaged area, clearly highlighting the defect or by having the part returned to us. Please send this to [email protected].
We do not hold spare parts in stock, so lead times for these parts can vary. We can not guarantee that we will be able to get spare parts for all tools.
If a machine is outside of the warranty period we may not be able to acquire parts for the machine. If we do, we will charge for the part and charge for delivery.
If we are to send out a new part before we have either the faulty part or photographic evidence we will charge for the new part.
Return, Repair & Replace Procedure
We only stock the very best items from our reputed suppliers / manufacturers. However, occasionally an item may be received that has a fault or has been damaged in transit.
If your item arrives and it is faulty or damaged, it can be repaired, or in some cases, replaced.
Replacement of your item is at the discretion of your manufacturer’s warranty / guarantee policy.
If your product is faulty or damaged upon receipt, contact [email protected] and outline the condition it was in when you received it and the circumstances in which you were trying to use it.
Please attach photos and/or video evidence of the condition of the item you received.
If your item is within the warranty period, and it appears that your item is clearly faulty or damaged and not able to perform its intended use, we will liaise with the manufacturer and they will arrange a collection time with you.
Shipping fees depend on the manufacturer’s own policy and whether the item is still under warranty.
If the item is outside of the warranty period, or if it has a non-warrantable fault, you will be subject to fees for carriage both ways, parts and labour.
Before collection, box the item, if possible with the same packaging that it came in. Include your proof of purchase, and a sheet with your order number, name, and address. If possible please include the name of the person you were liaising with.
We supply tools from many different brands and each has their own return policy and warranty rules.
Many brands require you to ‘activate’ the warranty, so we advise our customers to investigate this for all Brands as soon as their product arrives.
It is required for the customer to register the tool within 30 days after date of purchase, to get the 3 years extended warranty. The date code is required, to ensure that the correct tool has been registered when originally purchased. With the registration, a certificate is provided, which must match with the serial number on the rating plate. For all Warranty claims, the Type of tool, the Serial number and the Date code must be identified.
The warranty covers all defects of the product during the warranty period, due to faults in workmanship or material at the purchase date. The warranty is limited to repair and/or replacement and does not include any other obligations including, but not limited to, incidental or consequential damages. The warranty is not valid if the product has been misused, used contrary to the instruction manual, or has been incorrectly connected to a power supply.
For full Milwaukee Warranty Conditions please click here.
For any other Warranty Claims please contact: [email protected]
Received the wrong item?
In the case of human error and the wrong item is sent out along with your order, we require the incorrect item to be sent back to us for inspection.
We will cover the cost of carriage in this case.
If the incorrect item was sent instead of an item you ordered, we must receive the incorrect item back into stock before we dispatch the item you ordered.
The incorrect item must be safely packaged for transit, and still be in the condition it was sent out in, with all original packaging intact.